The Riu Jambo, an all-inclusive resort, stands as a contemporary and newly constructed establishment. While there were indications that some parts may have previously been a part of Riu Palace, the overall impression is one of a brand new property. The grounds are beautiful, enriched with lush greenery, and the vibrant plants appear so vividly green that they almost appear artificial. However, the hotel may not convey a distinct Zanzibari ambiance. It feels more similar to any other Riu hotel found in destinations like the Dominican Republic or Jamaica. Therefore, if you are looking for an authentic Zanzibari experience, the hotel’s atmosphere may not provide this. Nevertheless, the staff members, naturally, are Tanzanian/Zanzibari, and there is a large presence of vendors, including the Maasai, which is a unique aspect not commonly observed in other destinations.
The hotel, despite being rated as a 4-star rather than a 5-star establishment, exudes such beauty and modernity that it could easily pass for a higher rating.However, it does not provide amenities such as bathrobes and slippers. Conditioner is available upon request, though the inconvenience of having to ask for it daily persists. It seems that the hotel deliberately chooses this approach, possibly to cater to a different clientele who may not prioritize the traditional luxuries associated with higher-rated hotels.
Rooms:
We were fortunate to be upgraded to a room with a captivating view of the sea and pool. The room itself was ideal for us, offering a convenient location just a few steps away from various amenities. Being in close proximity to the pool, buffet restaurant, and beach, easily accessible via a short staircase, enhanced our stay and made it particularly enjoyable. The room’s modern, clean, and spacious design left us extremely satisfied.
Pools
The hotel features several pools, including three large ones, a pool with a swim-up bar, and a children’s pool. I have no complaints regarding the pool facilities; they were well-maintained and enjoyable. One of the pools is situated directly on the beach, while another provides beach and sea views from a slightly elevated location. In the afternoons, it was common to see people gathering at the swim-up bar for drinks. Additionally, aqua aerobics sessions were available daily around noon, unless it was raining.
Location:
The hotel is positioned between Nungwi and Kendwa, an area that offers limited attractions. If exploring outside the hotel premises frequently is a priority, this may not be the ideal location to stay. Nevertheless, pleasant walks are possible in both directions along the beach. A leftward stroll leads to Kendwa, where non-all-inclusive hotels, such as the lively Kendwa Rocks, can be found. Exploring the opposite direction, guests will encounter numerous Zanzibari stores (tents) offering souvenirs. These stores offer a similar selection of items, such as Hakuna Matata hats and clothes, paintings, and elephant figurines. Continuing further, the beach reveals its breathtaking beauty, running alongside a cliff. However, due to the rising tide, we opted to return at a certain point to ensure a safe journey back.
Beach:
Contrary to negative claims found on TripAdvisor, I found the beach to be the highlight of the hotel. Despite contrasting reviews mentioning rocks in the water and the need for water shoes, I personally did not encounter any such issues during my experience—unless one has concerns about encountering seastars or, in rare instances, sea urchins, which can be found on any tropical beach. The hotel has a large amount of palm trees along the shore, creating a heavenly atmosphere. The sand resembles fine powder, having a pure white color and a remarkably soft texture. The water’s mesmerizing color and crystal-clear clarity of the water add to the beach’s appeal, making it perfect for swimming. Notably, this side of the island does not experience significant variations in tides, only minimal fluctuations similar to those observed in other coastal regions around the world. It is worth mentioning that other parts of Zanzibar may encounter low tides, resulting in complete water recession during certain times of the day, making them less suitable for swimming and visually less appealing. This was not the case here.
However, the persistent presence of vendors and performers on the beach was a downside. Given the beach’s narrower width compared to other locations in Zanzibar, vendors tend to approach sunbathers more closely. These vendors occupy the entire beachfront, constantly attempting to sell their products. To prevent any unintended rudeness and the need to repeatedly decline their offerings, we had to quickly move from our sun loungers to the water as the vendors are not allowed to approach the sun loungers and do not enter the water. Initially, this was tolerable, but over time, it became increasingly bothersome. Additionally, various acrobat groups perform shows along the beach. Although some of these performers are exceptionally skilled, they expect compensation, and the repetitive nature of requesting payments can become tiresome, especially considering the limited availability of ATMs—there is only one ATM nearby, and it is not conveniently accessible. Furthermore, while walking along the beach, it is not uncommon to come across locals who engage in conversation and insist on accompanying you, even following you, which can occasionally be bothersome, especially when you desire a peaceful and private walk on the beach. This is a common occurrence in many places in Africa.
Water Activities:
As I did not personally partake in any water activities, I cannot provide detailed insights. However, I did observe many individuals engaging in paddleboarding and water cycling.
Food and Restaurants
The culinary experience at the hotel was highly satisfactory, particularly at the buffet restaurant. Admittedly, I am not typically fond of buffets, as I tend to overfill my plate with an excessive variety of food, resulting in a less appetizing and visually unappealing combination. However, the food at this buffet was genuinely delicious, both for breakfast and dinner. Although lunch options were occasionally more limited, each day brought different dishes to choose from. I was surprised by the negative remarks I had read on Tripadvisor about the food. It is likely that those criticisms came from individuals who only ate pizza and hamburgers (as many guests did), overlooking the diverse range of offerings available. The buffet include delicious items such as shrimps, octopus, duck, various Indian and African curries, a ramen bar, fish prepared in different ways, and surprisingly well-executed steaks – a rarity for buffet settings. Even the octopus and calamari were tender and bursting with flavour, with each dish possessing a pleasant level of spiciness.
Moving on to the other restaurants, the lunch restaurant on the beach fell short of expectations. It primarily consisted of fries, burgers, pizzas, and salads, none of which impressed. While the pizza was acceptable when made fresh to order (as I requested), it quickly became dry and difficult to chew after a short time. The burger was excessively dry and practically inedible. This area certainly requires improvement, particularly given the restaurant’s fantastic location surrounded by palm trees on the beach and a sea view.
Both the Italian and fusion restaurant are located on the pier, providing a beautiful setting. The crystal-clear water surrounding the pier is mesmerizing, offering captivating views of the plentiful fish swimming below. However, the food at these restaurants was merely satisfactory. In the fusion restaurant, the spring rolls (referred to as cannelloni) with octopus were tasty. The beef was acceptable, and the tuna was quite good, but I had to specify that I preferred it rare. On our second visit, I ordered the linguini with langoustines, which appeared visually appealing, but unfortunately, the flavor of the pasta lacked depth. It tasted as though it had been mixed solely with a box of tomatoes and lacked additional seasoning. It was a missed opportunity, given the overall impressive flavors found in the buffet and other dining options on the island. Our experience at the Italian restaurant was similar. The ravioli had significant potential, but again, the sauce required improvement. As for the desserts at both the Italian and fusion restaurants, they were satisfactory though a bit too sweet for my personal taste (Although I must admit that I am not particularly fond of desserts, my opinion here may be slightly biased.). Considering the Italian and fusion restaurants’ remarkable settings on the pier, I would still recommend experiencing a meal at both restaurants, primarily for the romantic ambiance they offer. They possess incredible potential due to their unique settings; however, improvements should be made to the overall dining experience.
Regarding the Asian restaurant, it was, unfortunately, the least impressive. I am a passionate fan of Asian cuisine and consume it almost daily. I also prepare a variety of Asian dishes myself and frequently enjoy sushi. However, I found nothing exceptional in this particular restaurant.The duck we were looking forward to turned out to be chicken, and the sushi was far below average in terms of quality. While I understand that this is an all-inclusive hotel, providing a proper sushi course to the staff could greatly enhance customer satisfaction. Given the wide variety of high-quality fish, it would be wise to make better use of these valuable resources. Moreover, if fresh raw salmon is unavailable, it would be more suitable to use other types of fresh fish or seafood instead of using smoked salmon?! The dim sum experience was equally disappointing, although it is noteworthy that finding exceptional dim sum outside of Asia (or the US) is generally challenging these days. The remaining dishes were equally uninspiring, falling short of meeting even average expectations. However, it would be unfair to discourage others from booking this restaurants as improvements may have been made since my visit.
Booking Restaurants:
Contrary to some reviews, I did not encounter any issues with booking the restaurants. Although they were usually fully booked, I discovered that checking at midnight and periodically throughout the day would result in new availability, even if it had been previously full. The booking process is facilitated through a mobile application; therefore, access to the app is essential. Failure to have the app or possessing an incompatible phone would create challenges in making reservations, as the hotel does not assist in making reservations on behalf of guests. Please note that during a one-week stay, you can only make a reservation for each restaurant once.
Bars:
The hotel features several bars in various locations, including the lobby area, next to the upper pool, within the pool itself (swim-up bar), at the beach restaurant, near the evening entertainment venue, and on the pier.
The bar situated on the pier stands out for its remarkable beauty, providing an excellent viewpoint for observing breathtaking sunsets. It offers a beautiful atmosphere, complemented by soothing music and elegant furnishings. However, it is worth noting that the availability of cocktails is limited across all bars within the resort. The menu remains consistent throughout the entire hotel, with all the bars offering the same selection of drinks, primarily consisting of standard options such as pina colada, mojito, strawberry daiquiri, and similar drinks. Unfortunately, the quality of these cocktails is lacking, with premade mixes served from dispensers and alcohol subsequently added to them. We were unable to order drinks outside the menu selection, which is disappointing, particularly considering the abundance of tropical fruits like passionfruit that could have been used. On a positive side, I was pleasantly surprised by the quality of the sparkling wine served, which, although not a Dom Perignon, was a decent cava brut. Additionally, the red and white wines available were satisfactory and exceeded the standards of numerous other all-inclusive resorts.
Evening Entertainment:
The hotel arranged nightly shows, varying in quality. Personally, I found the live music band and the saxophonist to be the most enjoyable entertainment options, and it would be ideal if they performed every evening. Personally, I would have preferred a stronger focus on showcasing African music throughout the evening entertainment. While there were some African songs, it was disappointing to see the later sets shift towards popular international tunes like ABBA or Latin hits such as “Danza Kuduro” and “Despacito” (or even the Macarena!), which became repetitive over time. Africa and Tanzania has a rich musical heritage, and it would have been preferable to highlight those cultural elements. The same suggestion applies to the other bars within the hotel, as their music selection predominantly comprises American classics. To create a stronger African atmosphere and capture the local essence, it would be beneficial to include a wider variety of African songs beyond the limited selection of “Jerusalema,” “Calm Down,” and “Jambo Bwana.” This recommendation also applies to the beach area, where there was a lack of music in general.
Service
The hotel staff demonstrated exceptional competence and dedication in their work, which could be possibly attributed to the leadership of the manager. Every staff member we encountered greeted us warmly, ensuring our stay was as enjoyable as possible. The bartenders and waiters demonstrated excellent attention to detail, remembering our preferred orders and promptly serving them before we even reached the bar or table. the staff genuinely valued tips and expressed their gratitude, in contrast to certain places where gratuities are accepted without acknowledgement, which further encourages guests to provide generous gratuities, particularly when the quality of service is excelent.
Summary
Overall, the Riu Palace Jambo hotel presents a modern and newly constructed establishment. While it may not evoke a distinct Zanzibari ambiance, the hotel features beautiful grounds. The hotel staff demonstrated remarkable competence and dedication to their work, providing excellent service. The pool facilities were enjoyable, and the culinary experience at the buffet restaurant was highly satisfactory. However, some of the other restaurants fell short of expectations, particularly the Asian restaurant. The Italian and fusion restaurants on the pier, on the other hand, provide a beautiful setting with mesmerizing views of the crystal-clear water and has a great potential if the food improves. The booking process for restaurants was manageable, and the hotel offered several bars in various locations. The evening entertainment varied in quality, with room for improvement in showcasing African music. The rooms were exquisite, and the beach was a highlight, offering pristine sand and crystal-clear water. While the persistent presence of beach vendors was a downside, it is worth noting that encountering vendors is a common occurrence in many African beach destinations, and it can be seen as part of the local experience. Overall, I highly recommend this hotel for its stunning beauty and the amazing beach experience it offers.
P.S. I didn’t take many photos, but I have several videos on my Instagram under the Tanzania highlight that you can watch to get a glimpse of the hotel.